Careers

Service Department Operations: 

• Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
• Ensure service department contributes an acceptable level of gross $ net profit. 
• Maximize productivity levels of service technicians.
• Ensure service personnel are alert, well trained, and available when needed. 
• Review work-in-progress to ensure quality and timeliness. 
• Occasionally assist technicians when they are having difficulty performing service work.
• Make estimates for internal and wreck repairs.
• Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
• Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs. 
• Become familiar and efficient with all phases of the computer system required for service and parts management. 
• Ensure employees keep a clean, efficient, and orderly department. 

Customer Service:

• Maintain a high degree of customer satisfaction. 
• Greet customers immediately, in a courteous and friendly manner.
• Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to “Make Things Right”. 
• Gain the trust and confidence of new customers when they are introduced to the service department. 
• Give special attention to repeat orders to ensure the situation is corrected. 

• Must have the ability to get along with a broad customer base.
• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using proper catalogs for a particular motorcycle.