Careers

Service Department Operations: 

• Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
• Maximize productivity levels of service technicians. 
• Ensure service personnel are alert, well trained, and available when needed. 
• Review work-in-progress to ensure quality and timeliness. 
• Occasionally assist technicians when they are having difficulty performing service work.
• Make estimates for internal and wreck repairs.
• Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
• Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs. 
• Become familiar and efficient with all phases of the computer system required for service and parts management. 
• Ensure service department contributes an acceptable level of gross $ net profit. 
• Ensure employees keep a clean, efficient, and orderly department. 

Customer Service:

• Maintain a high degree of customer satisfaction. 
• Greet customers immediately, in a courteous and friendly manner.
• Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to “Make Things Right”. 
• Gain the trust and confidence of new customers when they are introduced to the service department. 
• Give special attention to repeat orders to ensure the situation is corrected. 

• Must have the ability to get along with a broad customer base.
• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using proper catalogs for a particular motorcycle.

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

• Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Writer/Manager.
• Request parts for the job as early as possible when needs become known. 
• Perform service, repair and customization work in accordance to factory specifications.
• Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay. 
• After job is finished ensure proper completion and filing of paperwork. 
• Keep work areas as clean as possible and assist others with maintaining shop cleanliness.