Careers

• Must have the ability to get along with a broad customer base.
• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using proper catalogs for a particular motorcycle.

• Help Service Department employees run an efficient and customer-oriented department. 
• Wash Motorcycles. Ensure they are cleaner than when customers dropped them off. 
• Detail all new motorcycles. 
• Assist Technicians with keeping the service department organized. 
• Handle requests quickly, and courteously. 

Repair, customize, maintain, or overhaul both customer and dealer-owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

• Provide prompt, dependable, high-quality, vehicle service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from the Service Writer/Manager.
• Request parts for the job as early as possible when needs become known. 
• Perform service, repair, and customization work in accordance with factory specifications.
• Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Notify the Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customers may be contacted and notified of the delay. 
• After the job is finished ensure proper completion and filing of paperwork. 
• Keep work areas as clean as possible and assist others with maintaining shop cleanliness. 
• Maintain technical (PHD and other) qualifications by completing any necessary training programs assigned to you by the Service Manager.